We apologize for any issues that you are having with Rank Math.
To confirm if it’s a bug or if it just a theme/plugin conflict, we would like you to perform a quick conflict check on your website using the instructions below.
You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors.
Installing the Health Check Plugin
1 Log into your WordPress Administrator, and navigate to the dashboard
2 Navigate to ‘Plugins’, and go to ‘add new’.
3 Enter ‘Health Check’ in the search bar and wait for the screen to refresh
4 Please install and activate the official Health Check plugin
5 Finding the ‘Site Health’ Option:
On the WordPress Menu on the left, hover over the Tools. You will notice a ‘Site Health’ option (replaces the default Site Health option ins WP 5.2+, click on it:
6 Please navigate to the ‘Troubleshooting’ tab:
7 Press the ‘Enable Troubleshooting Mode’ to start the troubleshooter:
Once you complete these steps, you are in troubleshooting mode.
All the plugins and the theme on your website have been disabled only for you.
To diagnose the root-cause of your problem, you would enable Rank Math and keep it enabled at all times.
Then, enable your theme and each plugin one by one until an issue is found. The last plugin (or theme) that causes the issue will probably be the cause of the conflict.
Verifying a Theme or Plugin Conflict
1 With all plugins and your theme disabled, try reproducing the issue.
(a) If you still have the issue, your WordPress setup is the root of the problem.
(b) If not, then continue.
2 On the top bar, navigate to the ‘Troubleshooting Mode’, hover over it, and select
Themes > Twenty Nineteen. After that, try to reproduce the issue.
(a) If you have don’t see the issue, then your theme is conflicting with Rank Math.
(b) If not, then the theme is not causing issues with Rank Math. Continue to the next step
3 Navigate to the “Troubleshooting Mode” in the top bar again, but this time hover over the plugins section. Click on any one of the plugins to enable it.
Then try reproducing the issue.
(a) If you have the issue, then the plugin you just activated is conflicting with Rank Math.
(b) If not, then this plugin is not causing issues with the Rank Math
Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue.
Once you find the plugin that is causing the issue, then contact the plugin developer to have the issue resolved.
Or, let us know which plugin it is and we will try our best to resolve the conflict from our end.
If the issue persists even when only the default WordPress theme (Twenty Nineteen) and Rank Math are active, please let us know so we can let you know about further steps.
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