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Troubleshooting Payment Issues at Rank Math

While signing up for a Rank Math PRO or Content AI membership, if you end up facing any glitches, we’re sorry for the inconvenience this might have caused you.

The error message “We regret that your order could not be accepted…” could be seen on the payment platform when the transaction is unsuccessful on your end. In this knowledgebase article, we’ll walk you through various troubleshooting steps to help you identify the source of the payment error.

1 Select Your Current Location

The dropdown menu at the top-right corner of the checkout page displays the country you’re trying to pay from. If it displays a different country, click on it and select the correct country.

Change country in Fastspring

2 Turn Off Your VPN or Proxy

If you have a virtual private network (VPN) or proxy server enabled, turn it off. Some browsers have in-built VPNs, so check the browser settings to ensure it’s turned off.

Some browsers have in-built VPNs

3 Disable Your Ad Blocker

We would recommend turning off your ad blocker while attempting the transaction. Even if you did not install one, you should review your browser settings, as some browsers have built-in ad blockers, as shown below.

Turn off your ad blocker

4 Ensure Your Card Supports International Payments

Rank Math only accepts payments made using a credit or debit card. Other types of cards, including prepaid cards, will not work.

Also, ensure that your credit or debit card supports subscription payments. For users outside the United States, ensure your card is approved to make international payments in US dollars ($). 

Note: After following the above steps, attempt the payment again. If the issue persists, contact your bank to understand why your payment is being blocked and instruct them to approve it from their end.

We hope you were able to troubleshoot and resolve the payment issue. If you need any assistance regarding this or any other issue involving Rank Math and Content AI, you’re more than welcome to contact our dedicated support team. We’re available 24/7, 365 days a year…

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